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Next Practices in Business Service Management




Big Data Analytics: The Role of IT in Intelligent Value Creation - An INTERVIEW with Neural ID's Tim Carruthers new article by Christian Sarkar

IT Underneath the Fashion: An Interview with BCBG MAX AZRIA's Kent Fuller by Bill Keyworth
BCBG MAX AZRIA GROUP's Kent Fuller, Director of Enterprise Infrastructure Services, reviews several successful IT initiatives that exemplify how IT is creating better alignment with its business community at the fashion retailer.

Control and Agility in IT: An Interview with Evolven's Sasha Gilenson by Rick Berzle
Evolven's Sasha Gilenson offers some interesting insights into how Evolven supports companies trying to move to level 3 by balancing IT’s agility to meet business requirements with control to ensure stability. »

CIOs on BSM: An Interview with BMC Software's Mark Settle
Bill Keyworth
An insightful conversation reveals how leadership in Business Service Managment makes a competitive difference. BSM Review interviews Mark Settle on the challenges and opportunities of Business Service Managment in his role as CIO at BMC Software. More »

Interview: Dave Howard, Toyota Financial Services
by Bill Keyworth
Dave Howard, IT National Manager for Toyota Financial Services, with specific responsibility for Service Management speaks to Bill Keyworth about Toyota's BSM initiative. »

CIO Interview: Robert Urwiler, Vail Resorts Inc.
by Rick Berzle
Vail Resorts' CIO explains why IT should constantly work to build meaningful business relationships as the basis for ongoing alignment. This happens by building of trusted relationships with key business managers across the organization. »

Agile Business Service Management
by Israel Gat
An interview with with Jim Highsmith, author of Agile Project Management: Creating Innovative Products, on why he wrote a new edition of the book, approaches to agile development, agile adoption, risk-mitigation strategies, and more. »































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