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"Why Doesn't the Business Drive BSM?
A Value-Driven Business Service Management Maturity Model"

by Bill Keyworth and Rick Berzle

The negative impact of IT organizations being culturally and functionally disconnected from their business community is escalating.  As evidenced by the push to bypass traditional IT options through Cloud and SaaS initiatives, IT must enhance how technology is provisioned for the business.

BSMReview's Bill Keyworth and Rick Berzle evaluate the management of IT services from the perspective of the business, a.k.a. “business service management.” 

The BSM Maturity Model described in this ground-breaking paper covers 5 levels:

The guidelines for understanding the new imperatives for IT are described in detail. The paper will help IT executives answer two critical questions:

• What is the “next practice” for achieving a higher level of business maturity in maintaining, servicing, controlling and governing IT? 
• How does IT connect with the business in such a way that they can understand, appreciate and benefit from the management and delivery of IT services? 

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