Interviews

Interview: Dave Howard, Toyota Financial Services
by Bill Keyworth
Dave Howard, IT National Manager for Toyota Financial Services, with specific responsibility for Service Management speaks to Bill Keyworth about Toyota's BSM initiative. »

CIO Interview: Robert Urwiler, Vail Resorts Inc.
by Rick Berzle
Vail Resorts' CIO explains why IT should constantly work to build meaningful business relationships as the basis for ongoing alignment.  This happens by building of trusted relationships with key business managers across the organization. »

Agile Business Service Management
by Israel Gat
An interview with with Jim Highsmith, author of Agile Project Management: Creating Innovative Products, on why he wrote a new edition of the book, approaches to agile development, agile adoption, risk-mitigation strategies, and more. »

Register for our monthly newsletter, and download "Why Doesn't the Business Drive BSM? A Value-Driven Business Service Management Maturity Model"- by Bill Keyworth and Rick Berzle. » promotional sponsors: VENDOR ZONE ASG’s Delivery of BSM Maturity by Bill Keyworth IBM’s Strategy for Business-Oriented Service Management by Richard L. Ptak, Bill Keyworth & Audrey Rasmussen

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