Miracles do happen
I was helping out a friend with their TV system, and as a part of that we had to ring up the help desk. I am not a great fan of help desks normally, as the ones where I live are typically situated in another country and manned by people who don't understand a word I'm saying. Furthermore they are given a script to run through, which has obviously been written by someone who graduated from the Marquis de Sade school of customer diplomacy.
I was amazed to talk to someone in my own native language, who could explain exactly what the problem was and how to fix it - UNBELIEVABLE! And when I told him that he was the most useful person I had spoken to in years (I may even have said the ONLY useful person) he thanked me profusely.
Now that was a service desk, not a help desk.
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