EMA Prepares for BSM Service Impact Radar Report

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In preparation for the release of a new EMA Radar report that evaluates the BSM vendor community, Dennis Drogseth, a Vice President at Enterprise Management Associates, held a webinar this week entitled BSM Service Impact Radar Report: A Story of Market Transformation in 2010 that discussed the results of research based on interviews with 15 vendors and more than 25 customers at various stages of deployment. EMA will be publishing the Radar report next week.

A few research highlights really hit home with me and validated the BSM Maturity Model developed by the BSMReview community. These include:

  1. BSM initiatives are transformative to managing services rather than just technology
  2. BSM initiatives are value driven, not cost driven (i.e. Why doesn't the business drive BSM?)
  3. BSM real and perceived/expected benefits are consistent with the view of our experts 

I would encourage you to watch this EMA webinar and the one next week.

Of course, I hope to hear your perspective.

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This page contains a single entry by Rick Berzle published on July 1, 2010 4:00 PM.

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