a recent BSMReview blog note I recommended listening to EMA's (Enterprise
Management Associates) webinar discussing Business Service Management. They
were in the process of publishing a new EMA Radar Report on the 'service
impact" of implementing BSM technologies.
After watching the Webinar this week,
I was disappointed with the incompleteness of the analysis. My primary concern is how the analyst can you claim
accuracy and objectivity when vendors that have been long time
advocates and thought leaders for BSM are excluded? Even if a vendor doesn't respond to the analyst inquiries,
it seems prudent to reference that fact and comment on information that is in
the public domain.
For example, I don't understand how you can have a Business Service Management vendor discussion without BMC being mentioned. I can kind of understand not mentioning Service-Now.com, but frankly I think most customers would be highly interested in one of the fastest growing SaaS vendors in the space and how they are positioning their solution in the context of BSM. This begs the question, what other vendors are missing?
The Radar report positions 14 vendors (some which I am just now hearing about) and provides some insights, but I'm hesitant about buying into the outcome. This makes me wonder if the report is highly influenced by EMA's vendor clients and, as such, is it biased?