July 2010 Archives

In a recent BSMReview blog note I recommended listening to EMA's (Enterprise Management Associates) webinar discussing Business Service Management. They were in the process of publishing a new EMA Radar Report on the 'service impact" of implementing BSM technologies.

After watching the Webinar this week, I was disappointed with the incompleteness of the analysis.  My primary concern is how the analyst can you claim accuracy and objectivity  when vendors that have been long time advocates and thought leaders for BSM are excluded?   Even if a vendor doesn't respond to the analyst inquiries, it seems prudent to reference that fact and comment on information that is in the public domain. 

For example, I don't understand how you can have a Business Service Management vendor discussion without BMC being mentioned. I can kind of understand not mentioning Service-Now.com, but frankly I think most customers would be highly interested in one of the fastest growing SaaS vendors in the space and how they are positioning their solution in the context of BSM.  This begs the question, what other vendors are missing?

The Radar report positions 14 vendors (some which I am just now hearing about) and provides some insights, but I'm hesitant about buying into the outcome.  This makes me wonder if the report is highly influenced by EMA's vendor clients and, as such, is it biased?

Sorry, I have been very quiet on here for a while. Combination of a big birthday (numbers wise), and the fact that I am writing a book for BMC - more about that when it is ready to be published.

The interesting thing is that not much has annoyed me recently - normally the reason for my blogging! Could this be due to the fact that we now have a Government, which is saying sensible things like 

  • Cut the ridiculous amounts of spending in the public sector, which we can't afford (stop stupid IT projects that don't bring any benefit)
  • Stop wasting time and money on ridiculous Health and Safety measures (sensible ones yes, unnecessary compliance no)
  • Allow teachers to bring back discipline at school (don't start me on unregulated projects)
  • Ignore overpaid idiots in the European Parliament, who come up with fatuous suggestions on how to waste more of our money (the latest was buying eggs by weight rather than half a dozen - dooh!)
  • Sort out the pension debacle / stop paying welfare to those who don't need it / deserve it   
  • etc.
Life is by no means perfect here in the UK, and we have an incredibly long way to go, due to the uncontrolled profligacy of twelve years of Blair and Brown, but I see light at the end of the tunnel. What we all have learnt (I believe) in recent times, is that you can't have everything you want, just because you'd like it. If you can't afford it and you don't need it, then tough. I'd like an Aston Martin DBS, but I can't afford it and I don't really need it.

Unfortunately today's society (here in the UK) is almost entirely driven by "what's in it for me?"  Not very helpful when you are trying to get an economy back off its knees, or trying to design the systems required to get your company through these miserable times.

Reminds me of JFK - "Ask not what your country can do for you, ask what you can do for your country." BSM should make you ask what's in it for the company, not what's in it for me?
In preparation for the release of a new EMA Radar report that evaluates the BSM vendor community, Dennis Drogseth, a Vice President at Enterprise Management Associates, held a webinar this week entitled BSM Service Impact Radar Report: A Story of Market Transformation in 2010 that discussed the results of research based on interviews with 15 vendors and more than 25 customers at various stages of deployment. EMA will be publishing the Radar report next week.

A few research highlights really hit home with me and validated the BSM Maturity Model developed by the BSMReview community. These include:

  1. BSM initiatives are transformative to managing services rather than just technology
  2. BSM initiatives are value driven, not cost driven (i.e. Why doesn't the business drive BSM?)
  3. BSM real and perceived/expected benefits are consistent with the view of our experts 

I would encourage you to watch this EMA webinar and the one next week.

Of course, I hope to hear your perspective.

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This page is an archive of entries from July 2010 listed from newest to oldest.

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