Peter J. McGarahan: Resolution Ownership - It Matters for BSM!

By Christian Sarkar on May 13, 2010 3:24 AM | No Comments | No TrackBacks
o1

"You Answer It; You Own It!"

A customer-focused service culture designed with the customer in mind will quickly benefit from the practice of Total Contact Ownership (TCO), where there is no ambiguity of ownership and direct accountability when it comes to the customer experience and ultimate satisfaction.

Read the article »

Categories:

Tags:

No TrackBacks

TrackBack URL: http://www.bsmreview.com/cgi-bin/mt/mt-t.cgi/94

Leave a comment

   

Type the characters you see in the picture above.

Search

About this Entry

This page contains a single entry by Christian Sarkar published on May 13, 2010 3:24 AM.

BSM: Developing a Business Impact Statement was the previous entry in this blog.

IBM's Strategy for Business-Oriented Service Management is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

Categories

Monthly Archives

Pages