BSM: Developing a Business Impact Statement

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IT leaders must learn the necessity, value and process behind the development of a "Business Impact Statement" and the importance of crafting this statement in terms and metrics that are meaningful to the business community. Bob Multhaup & Ken Turbitt highlight its critical role in initiating business-oriented service management.

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This page contains a single entry by Christian Sarkar published on May 13, 2010 3:14 AM.

Book Review: "The Concise Executive Guide to Agile" by Israel Gat was the previous entry in this blog.

Peter J. McGarahan: Resolution Ownership - It Matters for BSM! is the next entry in this blog.

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