Every once in awhile, something nice happens. I was referred to Jeff Cerny of TechRepublic for an interview re: my passion and background for business service management. Jeff did a great job of capturing the core of why I believe the time for BSM has arrived, and why it is a critical consideration in moving IT out of the geek house and into the business partner role. He's added a few things associated with high tech marketing and presentation skills, but the essence of this interview deals with the importance of BSM moving forward.
Keyworth Interview re: Importance of BSM
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This page contains a single entry by Bill Keyworth published on March 9, 2010 9:28 PM.
Change will do you good? was the previous entry in this blog.
A Maturity Model for Business Service Management is the next entry in this blog.
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