Having got my latest rant off my chest in the previous entry I would like to return to the whole area of cloud / dynamic computing.
In an earlier entry, what I threw open to debate was how do you set, measure and report SLAs in a cloud environment? Who owns the service? Who reports to whom? Who knows how to react to a problem? Is it critical to them as a provider or critical to you as their customer? What does an outsourcing contract look like in a "Cloud" world"? etc. etc.
What's going round my brain at the moment is taking this further into the whole world of dynamic computing, where everything is in a constant state of change. One of the key components in a BSM world is the CMDB, which is difficult enough to populate in a static environment. How is discovery going to work in a dynamic environment? How rapidly is it going to discover and react to the change? Is discovery going to be tied into change and compliance management so that changes, which do not fit the (hopefully established) business policies are rejected? etc. etc.
I would be very interested in your thoughts or any experiences anyone would like to share on managing a dynamic environment.
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