A Maturity Model for Business Service Management

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Well, here it is: "Why Doesn't the Business Drive BSM? A Value-Driven Business Service Management Maturity Model" >>

BSMReview's Bill Keyworth and Rick Berzle evaluate the management of IT services from the perspective of the business, a.k.a. "business service management."

The negative impact of IT organizations being culturally and functionally disconnected from their business community is escalating, explain the authors.  As evidenced by the push to bypass traditional IT options through Cloud and SaaS initiatives, IT must enhance how technology is provisioned for the business.

The BSM Maturity Model described in this ground-breaking paper covers 5 levels:

bsm levekls

You can download it here for free (registration required) and let us know what you think >>

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About this Entry

This page contains a single entry by Christian Sarkar published on March 22, 2010 7:07 PM.

Keyworth Interview re: Importance of BSM was the previous entry in this blog.

A new PC - a new set of problems? is the next entry in this blog.

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