BSMReview's Bill Keyworth and Rick
Berzle evaluate the management of IT services
from the perspective of the business, a.k.a. "business
The negative impact of IT organizations being culturally and functionally disconnected from their business community is escalating, explain the authors. As evidenced by the push to bypass traditional IT options through Cloud and SaaS initiatives, IT must enhance how technology is provisioned for the business.
The BSM Maturity Model described in this
ground-breaking paper covers 5 levels:
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