Dilbert on BSM

The recent Dilbert strip might be too close to reality for many IT shops that have difficulty in justifying their IT management initiatives in a way that has any meaning or relevance to their business counterparts.   Given the highly reactive nature of many IT organizations, the tendency to put "lipstick on the pig" is pervasive and unfortunate.  Moving to more predictive and proactive BSM activites would be a worthwhile alternative ...to say the least.