In his article titled Business Service Management: Driving Data Center Performance, Richard Ptak tells us that "in order to maintain reliable services and avoid problems requires IT visibility into the impact of change, early warning of potential problems and more insight into cross-functional operations."
The solution? Writes Ptak: "...the challenges of effective performance management for the enterprise and IT can be addressed following a strategy of Business Service Management and implemented with intelligent, integrated performance management tools."
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