Involve Your Service Managers Early and Often

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As part of today's Rally Agile Success Tour event in London, I had the pleasure of speaking 1-1 with an IT Director in a major F500 company. This IT Director has already made strides into Agile Business Service Management. His algorithm for success is straightforward:

Involve your Service Managers in the software development work from the outset.

The benefits of so doing cut both ways:

  • Service Managers become integral part of the development and test team.
  • Developers and testers are appriased on an on-going basis on the service view. 
Even more important, the team commitment is for the delivery (install, configure, run, evolve) of software as required at any point in time.

Simple and effective.

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This page contains a single entry by Israel Gat published on October 29, 2009 2:18 PM.

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